Lemon Law Complaint Process

Have you experienced continuing problems with a motor vehicle that you purchased new or leased new in Georgia? If so, the Lemon Law provides a self-help process for you.

The Governor’s Office of Consumer Protection administers Georgia’s Lemon Law, which is designed first and foremost to help you get your defective vehicle repaired.  If the manufacturer fails to repair a recurring problem after a reasonable number of attempts and you meet certain eligibility requirements, you may apply for a state arbitration hearing.  An arbitration panel may hear your complaint to decide whether you are entitled to a replacement vehicle or a refund.

The Lemon Law requires you, the consumer, to follow certain steps.  We have prepared this guide to supplement the Statement, or information sheet, you should have received from the dealer at the time of your purchase or lease.  Our guide will help you determine whether you and your vehicle are eligible and, if so, how to proceed.  Not all of these steps may apply to you, and it is possible for your dispute to be resolved at any time during the process. 

The date you purchased, leased or registered your new motor vehicle in Georgia determines the statute that applies to you. 

  • New motor vehicles acquired on or after January 1, 2009, are governed by the Georgia Lemon Law. 

Information for Consumers
who purchased, leased or registered a new motor vehicle
on or after
January 1, 2009.

 

  • The Motor Vehicle Warranty Rights Act sets forth the provisions for vehicles acquired before December 31, 2008.

Information for Consumers
who purchased, leased or registered a new motor vehicle
on or before
December 31, 2008.